TVMini Troubleshooting

 

Q: I ran the channel scan and some channels are missing.
A: This issue may affect UK users in particular. There are several options to solve the problem:
- Make sure you are running the latest revision of EyeTV 2. If you have downloaded EyeTV 2.1 before the 4th of April 2006, re-download and install the update. Due to a hardware change, the channel scan option with prior versions of EyeTV may not detect all channels
- If you are using the mini-antenna, especially in France or the UK, place it near a window. Alternatively, connect TVMini to a roof-mounted antenna.

 

Q: My EyeTV serial number is not recognised by the software. The serial number card states 'TVMini HD'.
A: Please download EyeTV 2.1 from Elgato's site. If you are using Mac OS X 10.3.9, please download EyeTV 1.8.5. 'TVMini HD' serials are valid for use with EyeTV 2, there is no need to enter your serial number on Elgato's site to obtain an upgrade code.

 

Q: When I watch TV, some channels display a blocky picture. What can I do to improve this?
A: This is likely to be a reception problem. You can verify the signal strength and quality in EyeTV > Preferences > Devices > Signal.
Usually, a roof mounted antenna will resolve most reception problems, especially in France and the UK.