Updated: 2007.04.30

Contacting Technical Support

Some answers you may find useful...

Also, please check the main FAQ section for TVMini,
as the answer to your question may well be there.

Q: I have lost the Activation Code for the software. What should I do?
A: Please contact support@elgato.com and attach a proof-of-purchase (scan of the reseller invoice for example) to your e-mail.

Q: The software does not seem to recognise the serial number.
A: Check that you have not misread the serial number, for example by inverting a '1' with an 'I' (i). In the EyeTV setup assistant, make sure you have selected 'Miglia' as the manufacturer and 'TVMini' as the product. If this still does not solve your problem, please send us your serial number.

Q: I have lost my serial number, how can I get a new one
A: Click on the link at the bottom of the page and fill out the support form. You will get an automated message that you can reply to. Simply attach a scan/copy of your purchase invoice to your reply.

Q: Where can I get accessories for TVMini, such as the remote control or the antenna adapter?
A: These items are available from our online store in the TV accessories section.

Q: I cannot receive any channels or I am missing some channels.
A: Check our page on DVB-T reception.

Continue to the support contact form