Q: I have lost the Activation Code for the software. What should I do?
A: Please contact support@elgato.com and attach a proof-of-purchase (scan of the reseller invoice for example) to your e-mail.


Q: My remote control does not work when I'm using the TV software with Mac OS X 10.5
A: This is a known issue that has been reported to Elgato, the makers of the software that shipped with TVMicro. Until this issue is fixed, please use the Apple remote if your Mac has IR capability.


Q: Where can I get accessories for TVMicro, such as the remote control or the antenna adapter?
A: These items are available from our online store in the TV accessories section.