Q: MigliaTV does not recognise the activation code
A: Make sure you enter the activation code provided on the QuickStart Guide or the CD-Sleeve and not the hardware serial number.
If you get a message saying the activation code is partially recognised, check that you have not entered a 'i' instead of a '1' or a 'B' instead of a '8' (and vice-versa).
If you have lost your software activation code, please contact technical support.

Initialisation Errors

Q: I have installed the latest MigliaTV version and when I launch the software, it stays indefinitely on the 'Initialising Hardware' screen
A: Usually, the initialisation process will take about 3 to 5 seconds. If the initialisation does not proceed, try this:

• Make sure your TVMax+ is connected to a USB 2.0 port and the power supply. You should see a green light on the lower left side of the TVMax+ (the bigger 'hole' on the front of the unit is where the IR receiver is located, there is no activity light there)


• Quit MigliaTV. Unplug the power cord from TVMax+ and wait 10 seconds then plug the cable back in. Relaunch the software. Unplugging the power cable will reset the unit.


• Try to use another USB cable and please ensure you are connecting TVMax+ to a built-in USB 2.0 port on your Mac (do not connect to a keyboard, hub or PCI card).


• Check the software installation is correct. In Mac HD/Library/QuickTime, you should have a 'MigliaTV.component' file (if you have EvolutionTV.component or TVMaxPlus.component, move them to the trash). In Mac HD/Library/Audio/Plug-ins/HAL, you should have 'MigliaTVHALPlugIn.plugin' ((if you have EvolutionTVHALPlugIn.plugin or TVMaxPlusHALPlugIn.plugin, move them to the trash).
  Never install an old software version over the current MigliaTV.


• Delete the preference files. Go to <your username>/Library/Preferences and delete the files and the folder that start with 'de.meilenstein.xxx'. Then relaunch the software. Before doing this, ensure you have your software activation key ready as you will need to re-enter it.


• In Mac HD/Library/QuickTime, verify you do not have 'TrinityVDIG.component'. This component used by the MyTV system clashes with the MigliaTV software.


• Perform a full uninstallation by using this AppleScript. Before running this script, ensure you have your software activation key ready as it will need to be re-entered. Once you have uninstalled the software, reinstall the latest update available from the download page.

Q: When I try to open the TV window or the Video panel in the Preferences, I get an error message saying that all video inputs are in use.
A: This error message can appear if the software is not properly installed or the unit is no longer connected to your Mac. Try the following:

• Unplug the power cord from TVMax+ and wait 10 seconds then plug the cable back in. Relaunch the software. Unplugging the power cable will reset the unit.


• Check the software installation is correct. In Mac HD/Library/QuickTime, you should have a 'MigliaTV.component' file (if you have EvolutionTV.component or TVMaxPlus.component, move them to the trash). In Mac HD/Library/Audio/Plug-ins/HAL, you should have 'MigliaTVHALPlugIn.plugin' ((if you have EvolutionTVHALPlugIn.plugin or TVMaxPlusHALPlugIn.plugin, move them to the trash).
  Never install an old software version over the current MigliaTV.


• Perform a full uninstallation by using this AppleScript. Before running this script, ensure you have your software activation key ready as it will need to be re-entered. Once you have uninstalled the software, reinstall the latest update available from the download page.

Q: When I open the MigliaTV Preferences, I can only see the Storage tab. The Video Input and Plug-ins tab are not visible
A: Delete the preference files. Go to <your username>/Library/Preferences and delete the folder that starts with 'de.meilenstein.xxx'.
The file with the same name located in the Preferences folder contains only the serial number information and will not need to be deleted.

Q: (US users only) I entered my ZIP code in the Setup Assistant, but I get the message that no Providers could be found
A: Make sure you selected the correct type of provider (Antenna for Broadcast, Cable for cable services). If no information is available, skip this step and move to the channel scan.


Q: (US users only) The channels are not lined up properly
A: Make sure that the option 'Use channel name as index' is activated in the preferences


Q: I use digital cable or satellite. How should the connection be made to TVMax+?
A: If you are using digital cable/satellite or have subscribed to premium content channels, you will need to connect TVMax+ via the cable/satellite set top box. If you use a coaxial cable, perform a channel scan and TVMax+ will find the channel on which your cable set top box broadcasts a signal. For best picture quality, use the S-Video connection if available on your digital receiver box.


Q: What PAL video standards does TVMax+ support? Will it work in Brazil or Argentina?
A: TVMax+ supports PAL I, B/G, D/K. PAL M and N used in Brazil and Argentina are not supported.

Q: How do I capture video from a VCR or DVD player?
A: Hardware Connection:
First, connect your video source to TVMax's input at the back of the unit.

Video connection:
You can use a Composite cable (yellow) or an S-Video cable (black) to transfer the video from your VHS/DVD player to TVMax.

Audio connection:
Connect an audio cable from the video source to TVMax, these are usually cables with red and white ends.
Always make sure you use the OUT connectors on your VHS/DVD player!

SCART connection:
If your VCR only has a SCART output (called Peritel in France), make sure you use a SCART-to-Composite cable equipped with an IN/OUT switch. The switch must be set to OUT and the SCART cable must be plugged into an SCART socket that has 'OUT' written next to it.
IMPORTANT: SCART-to-S-Video cables will usually give you only a black&white picture as most SCART connectors built-into VCRs do not support S-Video signals.
Once you have connected the Composite end to TVMax+, connect the red/white audio cables.

Software settings:
When importing video, the first question you need to ask yourself is what you are going to do with the footage? Burn it to DVD, use it with an Apple TV or an iPod or keep it on your hard drive?
This choice will determine in what video format you need to record your file in.
Go to Preferences, click on Video Input, then Compression. On this panel, you can choose the type of format.

DVD Burning:
Select DVD Full Size (or half size if you want to save space at the expense of quality) if your final goal is to burn a DVD readable by most home DVD players.

DivX DVD:
Select this option if you have a DivX-compliant DVD player. This is usually reserved for more advanced users.

Apple TV:
Select this option if you want to play back your video content on an Apple TV.

iPod Small/Best:
This option lets you create videos for iPod with video.
Once you have selected the right format, click OK to exit the Preferences.

Now, you must select your video input, according to how your equipment is connected at the back of TVMax+. Go to Controller > Video Input and select either Composite or S-Video.


Q: I have connected a SCART-to-S-Video cable and I am only getting a black & white picture.
A: Most SCART connectors support RGB and Composite, but not S-Video.
However, some devices have a built-in menu that let you switch to S-Video output over SCART. IF your video source does not have such a capability and has no S-Video OUT, you have two options:

• Use a SCART-to-Composite cable


• Use a RGB to S-Video converter . Converters are not simple cables and tend to be fairly expensive but pro. They do provide a higher quality than SCART-to-Composite cables.

Q: When I launch a recording, the TV window zooms into the top quarter of the screen
A: This is a known issue with MigliaTV 1.1.1 that will occur if Picture Optimisation is set to none. Simply raise the level of Picture Optimisation by using the Controller menu to resolve this problem. The next release of MigliaTV will include a fix for this particular issue.


Q: I am trying to playback a DivX file I recorded with TVMax+, but QuickTime player is unable to open the movie file. Why?
A: You need to install the DivX coded (http://www.divx.com/divx/mac/ ) in order to playback DivX files.


Q: I am trying to playback video recorded in MPEG-2, but QuickTime player is unable to open the movie file. Why?
A: QuickTime Player requires the MPEG-2 Component to playback video files recorded in MPEG-2. However, you can also use VLC Player, which is free of charge.


Q: When I try to open a file recorded with MigliaTV in iMovie HD, I get an error message stating the file cannot be read.
A: Your file probably has an '.mpg' extension and has been recorded in MPEG-2 format. iMovie is not able to read or edit MPEG-2 files. It is recommended to use the MPEG-4 for iMovie HD setting instead.


Q: When I open a file recorded in the MPEG-4 for iMovie HD format, a very long conversion process takes place.
A: Close the project and create a new one. Select 'MPEG-4' as the format and not DV. As iMovie defaults to a DV project you always need to verify the correct setting (eg. MPEG-4) before creating the project.