Updated: 2004.11.02

AlchemyTV DVR™
Remote Control Troubleshooting FAQ

Q: How can I check that the infrared remote and its software are working?
A: When you press on a button of the remote control, you should see a round dot appearing in the Finder's menu bar next to the clock.


Q: How can I check that the infrared remote is working?
A: If you have a digital camera, point the remote towards the lense of the camera and check if you see a light when pressing a button.


Q: The global mode does not seem to work, eg I have assigned a key to an application launch, but nothing happens.
A: The global mode works a little differently from the rest. You first need to press the 'Enter' button on the remote and then the desired button (to start an application for example). When you press the 'Enter' key, you should see the letter 'G' appear in the menu bar.


Q: How do I reset all the settings?
A: Delete the file 'de.meilenstein.remotecontrol.plist' located in ~/Username/Library/Preferences. This will revert the key mapping to the factory settings.


Q: The Remote does not seem to be recognised by the system.
A: Make sure you are running the latest revision of AlchemyTV DVR. Note that the installer for AlchemyTV does not include the remote control software. If you are running the latest version and the remote is not recognised by your system, try the following steps:

- Make sure the remote receiver cable is plugged into the RM port of the AlchemyTV card. The black connector should be in contact with the PCI card.
- Trash the file "de.meilenstein.remotecontrol.plist" located in:
<username> / Library / Preferences

If none of these steps help, please contact Support@miglia.com


Q: How should the remote receiver be connected?
A: The remote receiver plug needs to be in contact with the PCI card.

The remote Cable is connected properly and in contact with the PCI card.

in this picture the remote is not connected correctly